Have some questions regarding your account billing, or renewals?
If you received an email indicating "Declined Subscription Payment", then the payment method you have on file for your recurring subscriptions, was declined. In order to ensure your subscription remains active and no additional decline fees are charged, please ensure to follow these steps ASAP within 7 days from the 1st...
1. Login to the MY ACCOUNT page and click ADDRESSES, then under your billing address click EDIT. 2. Update your billing address accordingly. *IMPORTANT: If you have subscriptions, ensure to check the "Update the billing used for all of my active subscriptions" option at the bottom. Otherwise your subscription renewals may fail. 3....
If you have multiple credit cards saved in our website, whichever credit card you have saved as your "default" one will be used for your automatic subscription payments. To change your default credit card follow these steps: Login to your account via the MY ACCOUNT link. Click PAYMENT METHODS link. ...
To cancel a subscription, please follow these steps: Login to your account via the MY ACCOUNT link. Click on SUBMIT TICKET, to create a new ticket. For fastest processing ensure for the type to select "SERVICE CANCELLATION REQUEST". Fill out the rest of the ticket and ensure to indicate the...
TPP Web Solutions is a division of "Tsunami PC Productions". As such any charges from TPP Web Solutions will show from Tsunami PC Productions.
1. Login to the MY ACCOUNT page and click PAYMENT METHODS link in the side menu. 2. Click ADD PAYMENT METHOD button and add your new payment method, then save. 3. Click the MAKE DEFAULT button on the new payment method, then you can optionally DELETE the old payment method.
Looking to upgrade your existing hosting plan with us? Call or open a ticket via MY ACCOUNT today. Our sales staff will be happy to discuss your specific needs and give you upgrade options that can be rolled out in as little as 1 business day.
If you wish to cancel your services with us, please call us or open a ticket via the MY ACCOUNT page. See our 'TERMS OF SERVICE' page for full details on cancellation policies. Cancellations typically take several business days to complete once the process is started.
There are many factors taken into account which determines the pricing our data center sets extra server RAM at. Dedicated Managed vs. Colocation Servers: A dedicated managed server is essentially leased from the data center and fully managed so that if any of the hardware goes bad like RAM, our data center...
Each dedicated server & VPS package we have includes a set number of IP addresses (see your contract for details). For every additional IP address we add to your server, ICANN requires us to submit requests for approval for what these IP addresses would be used for and charges our...
